Return & Refund
🔁 Return & Refund Policy
shop.dubaimart.net
At shop.dubaimart.net, we strive to ensure customer satisfaction with every purchase. If you are not fully satisfied, please review our return and refund policy below.
1. Return Eligibility
Items must be returned within 7 days of delivery.
Products must be unused, unworn, and in original packaging.
Proof of purchase (order confirmation or invoice) is required.
Certain items such as custom, personalized, or hygiene-sensitive products are non-returnable.
2. Return Process
To initiate a return, please contact us at samaan.ahmed@aol.com with your order details.
Once approved, you will receive return instructions.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refunds
Refunds are processed after inspection of the returned item.
Approved refunds will be issued to the original payment method.
Processing time: 5–10 business days depending on the payment provider.
4. Exchanges
Exchanges are only available for defective or damaged items.
If you received the wrong or damaged product, contact us within 48 hours of delivery.
5. Non-Refundable Situations
Used, damaged, or altered items
Returns made after the return period
Custom or personalized products
Items damaged due to misuse
6. Shipping & Delivery Issues
We are not responsible for delays caused by shipping carriers or customs.
However, we will assist in resolving delivery issues where possible.
7. Contact Us
For return or refund requests:
Email: samaan.ahmed@aol.com
Website: shop.dubaimart.net
